FAQ - Frequently asked questions

• How many days before start of stay is necessary to pay for a stay?
  If you make a reservation for a stay few months before its start, it is necessary to pay 100% deposit for stay 5 weeks before its start.
  If you make a reservation for a stay which starts in 4 weeks or less, you will fix the pay day with our seller.
  Usually it is till 24 hours, eventuall till 3 - 4 days.
• Is it possible to pay for a stay in cash or by credit card right at the site at the beginning of stay?
  We request payment before start of stay as we are sending vouchers to our clients after they pay us for a stay. And yes, you need voucher to start your stay in spa.
• I would like to give stay in spa to my parents as they have some anniversary, is it possible? What should I do?
  Yes, it is possible to give a stay. Make a reservation by phone, e-mail or fill the reservation form on our page, (it is necessary for us to know name, surname, date of birth, adress, telephone, e-mail of participants of stay, and also your name, surname, adress, telephone and e-mail.) Please, make a note, that it is a gift and to which adress is needed to send a voucher.
• Is it possible to make reservation for any stay in your agency in cooperation with insurance company?
  We are sorry, but you must be suggested to your treatment in spa by your physician. If you'll have your stay approved, chosen spa will send you voucher with exact term of stay's start and end.
  In that cases it is necessary to contact directly chosen spa, not agency. We don't register patients from insurance companies and we offer stays in spas only for self-payers.
• Is it possible to order only treatment without accommodation and boarding?
  This kind of treatment is called ambulant treatment and our agency doesn't offer it.
• Is it possible to have a dog with me on stay?<
  In some spas yes, in some of them, no. If it is possible, you can check it on all our pages of hotels.
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We hope that you will utilise our experience while planning your spa holiday and that you will experience fullness of relaxation and peace and will stay with us in the future...

........sincerely Yours, Sunflowers
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