Accepted credit cards:   |  Spa Brusno - Slovakia
Our clients feedback: Vladimír Š., - Brusno, Hotel Polana ****, Stay: Relaxation stay with full board, 17.08.2008 (Translation)although I myself didn´t take part in this stay, in fact, it was a wedding present and the newlyweds said they were completely satisfied Margita K., - Brusno, Hotel Polana ****, Stay: Senior's stay, 27.07.2008 (Translation)We enjoyed the cultural events but especially the beautiful environment. I missed the information about the chemical composition of the springs as well as the info about the diseases they are suitable for. I wish the historical spa houses Vepor and Ďumbier were reconstructed into their original state, with modern facilities. I would really like to spend there a week or so. Marta K., - Brusno, Hotel Polana ****, Stay: Healing stay with full board, 27.07.2008 (Translation)There were some problems with catering system.Long queues. It looked more like a buffet and not buffet tables. During lunch and dinner, there wasn´t water or tea on the tables.The quality of food was good. Other presented services /hairdressing, manicure,.../were either not available or were on a low level. As it was a spa house where patients should renew their energy, the music in the evening was too loud, and another thing, there weren´t benches around near the spa house where patients could sit and relax during the walks. Medical care was very good. Stanislava Š., - Brusno, Hotel Polana ****, Stay: Spring weekend stay, 13.04.2008 (Translation)Despite our request for a calm room we have been offered a room next to the air-conditioning system, which was quite unpleasant especially during the night - this room did not meet the criteria of a "welness stay"- We were not satisfied with the staff offering the procedures as they were always laughing and solving there own personal and job problems, which was quite annoying for the clients. References of services supplier: Dobrý deň,
zasielam Vám krátke vyjaderenie k pripomienkam kientov:
Čo sa týka ubytovania klientov mrzí nás, že došlo k takejto situácii, nakoľko izby s výhľadom do parku boli obsadené alebo už vopred rezervované. Musím ale pripomenúť, že hotel má k dispozícii izby, ktoré svojim vybavením spĺňajú podmienky štvorhviezdičkového hotela. Celý personál Kúpeľov Brusno, a.s. bol poučení o etickom správaní počas pracovnej doby.
S pozdravom,
marketingový manager Kúpeľov Brusno, a.s.
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Spa Brusno