Relax DAY - Hotel Rubin *** - Dudince

Katarína O., - Dudince, Hotel Rubin ***, Stay: Relax DAY, 19.05.2008 (Translation)
The worst thing was access of visitors from facilities to the Dudince mineral waters every day from 06.00 to 22.00. // Paradoxically, the possibility of taking a bath and using the Dudince mineral water is conditioned by the purchase of certain procedures, therefore when I visit your facility, I have to visit the doctor at a fee of 400,-SKK who will prescribe the procedure and even if I am willing to pay the fee for the doctor, then there was no one to sell me the procedure due to illness or holiday - let me mention that in other spas it is automatically included in the cost of the stay. I also have to complain about the fact that when leaving the hotel room at 8 o'clock, the cleaner woke me up to sign for the minibar use in the room - it is undignified since it would be sufficient tell reception when leaving, it is probably an instruction from the personnel management. With regards to parking, you can only get through the gate if you pay a "fantastic" fee of 150,-SKK per day - this is not a stately welcome by the spa, it looks like they only care about finances, not about care of visitors, if I accidentally didn't place my parking ticket in the front windscreen - not mentioning that without one I wouldn't get through the gate - I immediately got a message regarding re-parking and payment... /in an unlimited time period, such as in other standard hotels in this price range/. We also consider the range of services during weekends to be insufficient, which would be welcome by visitors for 3 or 4 day relaxation stays. Despite these clear problems, which I think are because of the top management, these discrepancies and negative feelings were compensated for by the staff through their behaviour, helpfulness and approach. I don't write this as a criticism, but more as an observation so a spa with such possibilities as Dudince has would attract the interest of patients and visitors and not to discourage them, since I told myself that I was there for my first and last time and I don't want to give a negative advertisement. Best Regards

References of services supplier:
Dobrý deň, je mi ľúto, ale z obsahu pripomienok klientky vyplýva, že z jej strany došlo zjavne k nesprávnemu výberu produktu - Relax day (pokiaľ očakávala liečebné procedúry už v cene pobytu, mala si vybrať niektorý z pobytov Medical) . Rovnako nie je možné aplikovať v kúpeľných zariadeniach služby minibaru rovnakou formou - systémom ako v hotelových zariadeniach. V prevažnej miere tu bývajú na jednej izbe dve cudzie osoby aj s rozličnými termínmi odchodu a preto musí byť evidencia konzumácie z minibarov jednoznačná a preukázateľná voči konkrétnej osobe. Rozsah služieb jednotlivých produktov garantujeme aj napriek zmenenej organizácii práce počas dní pracovného voľna a pokoja . Dôvodom je aj potrebná regenerácia prírodných a ľudských zdrojov. Inou organizáciou práce zabezpečujeme výkony pre víkendové pobyty, takže klientka si mohla vybrať aj víkendový pobyt, kde by nemala pocit nižšieho rozsahu (rozloženia) služieb počas víkendových dní. Pripomienky klientky z tohto dôvodu nepovažujem za nedostatky v službách na strane poskytovateľa, ale napriek tomuto faktu považujem za vhodné zaoberať sa zlepšením našej vzájomnej komunikácie s klientom tak, aby nedochádzalo k podobným nedorozumeniam. Ďakujem za porozumenie . S pozdravom Slavomír Brza Kúpele Dudince, a.s