Novy Smokovec - Slovakia

Valeria D., - Novy Smokovec, Hotel Atrium ****, Stay: Weekend for lovers, 14.09.2008 (Translation)
We enjoyed the stay very much. If the water world had been opened earlier, it would have been superb.

Katarína F., - Novy Smokovec, Hotel Atrium ****, Stay: Weekend Wellness Stay, 22.06.2008 (Translation)
- family suite is not suitable for other clients but for the families (the other room is very small, without proper equipment, there are two bathrooms but only one toilet) - if there is a company gathering taking place in the hotel at the same time, everything is reserved for closed company - the hotel staff (especially waiters in Billiard club are cheeky) seem to be quite unprofessional, they don´t know how to act in crisis situations - wellness programme was satisfactory. Provider´s statement: Yes, the family suite is meant especially for families (that´s why the name). We do not make any clients choose this suite, we do not conceal any information. Also the travel agency has the information about the equipment of the room. If there is a company gathering taking place in the hotel, there is always at least one centre available for individual guests. It was the same also during the stay of the complaining clients in our hotel. The hotel employs professional staff, in the bowling bar and in the wine cellar there work our long-time employees who receive only positive responses. If the clients have a feeling that the staff were behaving in an inappropriate way, it might have been a misunderstanding and I apologise for that. With best regards, hotel manager

Ester N., - Novy Smokovec, Hotel Palace ***, Stay: Wellness weekend, 04.05.2008 (Translation)
Hello, the hotel services and the accommodation itself were all right and the staff were also very nice. On the other hand I have to say that the procedures (not deserving to be called like this) were very disappointing. They lasted maximum for 15 minutes and the back massage even only for 10 minutes. Can this have any effects? The pearl bath was the only procedure lasting almost for 20 minutes. The staff has too much work, always rushing around, they didn´t have time to explain the procedures or ask us if we were satisfied. Simply it seemed as if they just wanted to get rid of us very quickly. In my opinion this is not the right way how to improve services in Slovakia! Finally I would like to express my thanks to Ms Sabolová for arranging everything around my stay and I must say that the travel agency has done a good job.

Milan R., - Novy Smokovec, Hotel Palace ***, Stay: Wellness weekend, 27.04.2008 (Translation)
The Vital world wasn´t available because of a lack of visitors?

Gabriela B., - Novy Smokovec, Hotel Atrium ****, Stay: Weekend for lovers, 09.12.2007 (Translation)
Since we knew the hotel, we knew what to expect regarding room equipment and catering. Satisfaction is great, we will certainly return and recommend this hotel. We had a romantic weekend stay and all bonuses were 100%. The staff in the dining room were very kind, greetings to Mrs M.D. :) and her colleagues, the helpfulness and and pleasant manner were delightful. We also thank the agency which was very helpful and quick during arrangment of the stay. Thanks once again... G. and S. from Banska Bystrica